Keith Woods

Magic 8 Ball on IT Ops | IT Ops Straight Talks with Keith Woods

What do you do when you're told you need to accelerate from 3,000 changes per month to implementing 30,000 changes per month the following year - without adding anymore people?

Keith Woods, IT Director shares this story and how he used automation, advanced data capturing and more from Evolven to achieve this.

Know What Shorts to Wear | IT Ops Straight Talks with Keith Woods

What's the #1 cause of IT problems?
IT solutions 🤣

We've all heard this joke before...but we think it's time to end this.

Keith Woods, IT Director shares how he finally found an effective IT solution to change management.

Why Can't Your Systems Always Be On? | IT Ops Straight Talks with Keith Woods

Availability is King.
Your systems can and should always be on.

But how can IT make this happen?
Keith Woods, IT Director shares the important ITSM process to ensure your IT system is consistently available and resilient.

The Strength in One Team | IT Ops Straight Talks with Keith Woods

What do you call it when James Bond takes a bath?
Bubble 0-7 🤣

A joke never hurts. Now that we have your attention, hear from Keith Woods, IT Director how a DevOps culture is powerful for sharing and implementing information effectively to solve any IT problems.

Ode to ITSM | IT Ops Straight Talks with Keith Woods

"Today’s typical ITSM implementation will not survive in the digital era. In fact, that approach to ITSM will be automated out of existence, which may leave many IT organizations sitting on the digital transformation sidelines. The irony is that ITSM done well could be the very enabler of digital transformation" - Doug Tetter, Institute of Digital Transformation.

Keith Woods, IT Director predicts what the future of ITSM in IT will look like.

SQiRM with Leadership for Success | IT Ops Straight Talks with Keith Woods

SQiRM means Service Quality Review Meeting - and these meetings often leaves IT squirming.

Keith Woods, IT Director discusses how IT Leaders can better lead SQiRM meetings by understanding the risk and changes happening across our IT systems.

It's What We Do | IT Ops Straight Talks with Keith Woods

Change management isn't something IT can learn once when we need to learn it. In IT, change is what we do.

Keith Woods, IT Director discusses how today's change management culture needs to change to better prevent incidents and find root-cause.

Does Spandex Work For Unexpected Changes? | IT Ops Straight Talks with Keith Woods

Keith Woods, ITSM Director with Voya Financial talks real world examples and the challenges for managing change in IT, whether authorized or unauthorized changes.

What Does Being Change Aware REALLY Mean? | IT Ops Straight Talks with Keith Woods

IT needs all the information. Keith Woods, ITSM Manager at Voya Financial discuss why you should be looking at the changes you know about, and don't know about.

The Next Big Thing - Already Here | IT Ops Straight Talks with Keith Woods

The next big thing is already here to automate IT Ops - Evolven. Keith Woods, ITSM Director with Voya Financial shares how he's using Evolven to automate the ITSM and change management process with better optics and less noise.

My AHA Moment! Data Analytics for IT Ops | IT Ops Straight Talks with Keith Woods

Keith Woods, ITSM Director with Voya Financial shares his AHA moment after seeing for himself the power of change data provided by Evolven's AI-driven change analytics engine.

Boris & Billy - The Importance of Change Intent | IT Ops Straight Talk with Keith Woods

Who is Boris & Billy? Tune in to Keith Woods, ITSM Director at Voya Financial to learn what's the intent of change intelligence and why it needs to go deeper.

Moving Forward Not Backward | IT Ops Straight Talk with Keith Woods

Post implementation is not about blaming, its about helping. Learn more from Keith Woods, ITSM Director at Voya Financial on how IT can move forward from IT incidents, not backward.

Change Detection and Issues Like Log4J | IT Ops Straight Talks with Keith Woods

How much time & money did Log4J cost your team? Keith Woods, IT Director & Change Management Expert shares he was able to remediate Log4J in just a week.

How Do You Define Risk in ITOps? | IT Ops Straight Talks with Keith Woods

How much risk are you willing to take on? Keith Woods, ITSM Director with Voya Financial shares real-world examples of how to define risk and what it means for your business.

Did He Say Windows 2003? | IT Ops Straight Talks with Keith Woods

Keith Woods, IT Director & Change Management Expert shares examples of how he discovered & challenged his teams high-risk changes and how they reduced it.